Reservation Agent Position Wanted in Matsumoto City!

Reservation Agent Position

Reservation Agent Position: We are seeking a professional, self-motivated office staff member to join our team in Matsumoto City.

This role is central to our operations, supporting both day-to-day customer service and the strategic development of our tour offerings. The ideal candidate will be an independent problem-solver with tourism industry experience who can manage multiple responsibilities.

As our office staff member, you will manage the customer journey, handling everything from booking inquiries to emergency coordination, while also contributing to business development and vendor relationships. This position offers the opportunity to shape how travelers’ experience Matsumoto and the surrounding region.

Core Responsibilities

Customer Relations & Bookings

  • Respond to customer emails and phone calls with professionalism
  • Manage customer bookings, requests, and general inquiries
  • Handle emergency situations during tours with effective communication
  • Deliver exceptional customer service that reflects our commitment to authentic experiences

Operations & Coordination

  • Work with third-party booking platforms 
  • Manage tour guide monthly calendars and daily tour assignments
  • Communicate with vendors and local tourism offices
  • Basic accounting duties
  • Handle general tourism office tasks

Business Development

  • Contact potential vendors and partners
  • Contribute to new tour package development
  • Translate materials between Japanese and English as needed

Required Qualifications

  • Currently residing in the Matsumoto City area
  • Tourism industry experience
  • Office management experience with ability to work independently
  • Proficiency in Microsoft Office suite
  • Conversational Japanese and English (additional languages are a bonus)
  • Knowledge of Japanese culture and history
  • Familiarity with Nagano Prefecture’s local culture, events, and history
  • Valid work visa (visa sponsorship is not available)

What We Offer

  • Part-time: Starting at ¥1,200/hour
  • Opportunity to transition from part-time to full-time based on performance and availability
  • Flexible shift arrangements
  • Transportation compensation
  • International working environment
  • Direct involvement in creating meaningful cultural experiences for travelers

Starting Date

As soon as possible

APPLY

Please contact us through the online form below to apply for an office staff position. We will respond to your request within 48h regarding your application process.

    First Name*

    Last Name*

    Nationality*

    Email*

    Phone*

    Are you currently living in Nagano Prefecture?*
    Matsumoto areaNagano areaOtherOutside Nagano Prefecture

    Japanese speaking ability*

    Do you speak fluent English?*
    YesNo

    Do you speak another language?*

    Are you eligible to work in Japan?*
    YesNo

    Please select your type of visa

    Do you have experience in Tourism Industry?*
    YesNo

    Do you have experience in Office Work?*
    YesNo

    Your message/question

    We will get back to you within 48h regarding your application request.